Complete Suspension Bushing Kit | Dodge Charger 06-10

starstar_borderstar_borderstar_borderstar_border" Customer service 4, Product packaging and instruction 2. "

Buying the Prothane Bushing Kit product was a bit cumbersome. Even though I was directed off the Prothane website to here. It took myself and a Customer Service specialist to figure out that the complete LX Kit (Dodge, Chrysler chassis designation) would have the wrong sway bar bushings for my R/T car. I was forced to buy the additional bushings and scrap the smaller (wrong) bushings that came in my kit. The Aftermarket Suspension Parts Customer Service Agent did intervene with the Ordering department and reduce my shipping charges slightly by including the new sway bar bushings (that I had to buy) in the same generic box to ship out to me. \nThe product came in this generic USPS box causing me to question whether indeed it was Prothane parts or had I been duped into buying knock offs. Really, you spend $500 and you dont get the Prothane box? The instructions were minimal, but this is Prothanes fault I am guessing. I did visit their website (Prothane) and received a little more info, however a complete step by step and much much better packaging and identification of the specific bushing could alleviate a lot of frustration.\nAs far as the Prothane bushings themselves, I have taken the car to a reputable shop who has installed the complete front end, (body and Rear End will be done later). Sifting through the box and matching the replacement parts was again frustrating for his staff as it was for me.\nThe car is back on the road now and the bushings have firmed up the ride a little as advertised. I am confident that the bushing products are quality and will last the lifetime of the car once completely installed. I am just not that happy with "how" I received them (generic USPS box, the sway bar bushing issue) and how little instructions actually come with the parts. Customer Service Rep was really nice and made up for the ordering departments lack of knowledge or enthusiasm. Still, I have more needs in suspension for this car , just not sold on the overall above process. Editors Note: To save the customer shipping costs we do not send the manufactures packaging at times. I assure all our customers you are receiving the brand that was ordered. Not some cheaper alternative or off brand.

starstar_borderstar_borderstar_borderstar_border" Review 1 Year Later "

I got this email as my wife was getting new tires install on our car I was called by dealership and was informed that the front bushings are bad.. I Drove to dealers shop and looked at the bushing! And they are bad all most gone! Im am not satisfied at all. I had these install one year ago by the dealership and now there gone. Not good. Lucky I did not do the back of the car. Ive got 14,000 miles out of these bushing. Editors Note: Called this customer about his issue. The dealership that installed the bushings did not follow the instructions. they removed the bushing with the outer shell instead of burning the rubber out. That is why the bushings failed. ALWAYS read the instructions.

starstar_borderstar_borderstar_borderstar_border" Review 1 Year Later "

I got this email as my wife was getting new tires install on our car I was called by dealership and was informed that the front bushings are bad.. I Drove to dealers shop and looked at the bushing! And they are bad all most gone! Im am not satisfied at all. I had these install one year ago by the dealership and now there gone. Not good. Lucky I did not do the back of the car. Ive got 14,000 miles out of these bushing. Editors Note: Called this customer about his issue. The dealership that installed the bushings did not follow the instructions. they removed the bushing with the outer shell instead of burning the rubber out. That is why the bushings failed. ALWAYS read the instructions.

starstarstarstar_borderstar_border" Customer service 4, Product packaging and instruction 2. "

Buying the Prothane Bushing Kit product was a bit cumbersome. Even though I was directed off the Prothane website to here. It took myself and a Customer Service specialist to figure out that the complete LX Kit (Dodge, Chrysler chassis designation) would have the wrong sway bar bushings for my R/T car. I was forced to buy the additional bushings and scrap the smaller (wrong) bushings that came in my kit. The Aftermarket Suspension Parts Customer Service Agent did intervene with the Ordering department and reduce my shipping charges slightly by including the new sway bar bushings (that I had to buy) in the same generic box to ship out to me. \nThe product came in this generic USPS box causing me to question whether indeed it was Prothane parts or had I been duped into buying knock offs. Really, you spend $500 and you dont get the Prothane box? The instructions were minimal, but this is Prothanes fault I am guessing. I did visit their website (Prothane) and received a little more info, however a complete step by step and much much better packaging and identification of the specific bushing could alleviate a lot of frustration.\nAs far as the Prothane bushings themselves, I have taken the car to a reputable shop who has installed the complete front end, (body and Rear End will be done later). Sifting through the box and matching the replacement parts was again frustrating for his staff as it was for me.\nThe car is back on the road now and the bushings have firmed up the ride a little as advertised. I am confident that the bushing products are quality and will last the lifetime of the car once completely installed. I am just not that happy with "how" I received them (generic USPS box, the sway bar bushing issue) and how little instructions actually come with the parts. Customer Service Rep was really nice and made up for the ordering departments lack of knowledge or enthusiasm. Still, I have more needs in suspension for this car , just not sold on the overall above process. Editors Note: To save the customer shipping costs we do not send the manufactures packaging at times. I assure all our customers you are receiving the brand that was ordered. Not some cheaper alternative or off brand.